Customer Service

Solterra Group of Companies takes great pride in the quality of our homes and the satisfaction of our customers. Each Solterra home has been built to meet or exceed the standards of quality in materials and workmanship set out by the Building Code and the Homeowner Protection Act. It is our goal to provide our clients with exceptional homes of superior design, quality construction and exquisite finishing… homes that evoke a pride of ownership!

 

Service Request

Should you wish to request a Customer Service Form or contact our Customer Service Dept. for any reason, please email customerservice@solterradev.com. One of our Customer Service representatives will contact you promptly.

 

Customer Care

Before you move into your new Solterra home, a Solterra customer service representative and yourself will conduct an in-home orientation. During this orientation, you will do a thorough walk-through of your new home, room by room, and learn about all the new systems, appliances, and features. In addition, you will be given a detailed Homeowner’s Manual containing all the pertinent information about stratas, maintenance, warranties and customer service. Our customer service department is here to ensure that moving into your home is an enjoyable and exciting experience.

 

Warranty Coverage

Each Solterra home is covered by third party 2/5/10 warranty coverage for your added peace of mind. This warranty coverage provided by Travelers Guarantee Company of Canada includes:

  • Materials and Labour: 2 years
  • Building Envelope: 5 years
  • Structural Defects: 10 years

Travelers